Privacy Policy
Omalley Funerals
PRIVACY POLICY - Introduction
At OMalley Funerals, we are committed to protecting your personal information and ensuring that your privacy is respected in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information and your rights in relation to the information we hold.
By using our services or accessing our website, you consent to the collection and handling of your personal information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information from you through our website, via telephone, or in person when you use our services. The types of personal information we collect may include, but are not limited to:
Full name, address, and contact details (phone number and email address)
Date of birth
Financial information related to payments for services
Information about the deceased individual, including next of kin details
Information regarding any specific cultural or religious preferences
Any other relevant information to provide our services
We may also collect sensitive information, such as health information, religious beliefs, or other personal preferences. This information will only be collected with your consent or as required by law.
Purpose of Collecting Personal Information
The personal information we collect is used for the primary purpose of providing our funeral services to you, including:
Arranging and conducting funeral services
Coordinating with third parties, such as crematoriums, cemeteries, religious leaders, and service providers
Processing payments and financial arrangements
Communicating with you about our services and responding to your enquiries
Meeting any legal or regulatory obligations
We may also use your information to improve our services, enhance your experience, and for internal record-keeping.
Disclosure of Personal Information
We may disclose your personal information to third parties where necessary to provide our services or as required by law. These third parties may include:
Crematoriums, cemeteries, and other service providers involved in the funeral process
Religious or celebrant officiants engaged in the service
Legal or government authorities, where required
Financial institutions for payment processing
We will take reasonable steps to ensure that these third parties comply with the APPs and only use your personal information for the purpose it was disclosed.
Security of Personal Information
OMalley Funerals is committed to ensuring that your personal information is secure. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
Securely storing physical records and electronic data
Restricting access to personal information to authorised personnel only
Using secure technology to protect our systems and data
However, please note that no data transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate, outdated, or incomplete, you can request that it be corrected.
To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe, and if we cannot provide access or make corrections, we will explain why.
Use of Cookies and Website Tracking
Our website may use cookies and other tracking technologies to enhance your online experience and collect information about how you use our site. Cookies are small data files stored on your device that help us understand user preferences, track website traffic, and improve the functionality of our site.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, if you disable cookies, some features of our website may not function properly.
Direct Marketing
We may use your personal information to send you information about our services, upcoming events, or special offers that may interest you. If you do not wish to receive marketing communications, you can opt-out at any time by contacting us or following the unsubscribe instructions provided in the communication.
Without your consent, we will not use or disclose sensitive information for direct marketing purposes.
Cross-border Disclosure
Sometimes, we may need to disclose your personal information to service providers or organisations outside of Australia. If we do so, we will take reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with the APPs.
WHAT TO INCLUDE IN THE PRIVACY POLICY
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. To learn more about this, check out our article “Creating a Privacy Policy”. This is a space to share more about the business: who's behind it, what it does and what this site has to offer. It’s an opportunity to tell the story behind the business or describe a special service or product it offers. You can use this section to share the company's history or highlight a particular feature that sets it apart from competitors.
Retention of Personal Information
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.
Complaints and Enquiries
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us using the details below. We take privacy seriously and will investigate any complaint and respond within a reasonable timeframe.
If you are dissatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in the law or our practices. Any changes will be posted on our website, and the revised Policy will take effect as soon as it is posted.
Contact Us
For any privacy-related enquiries, don’t hesitate to get in touch with us at:
OMalley Funerals
Phone: 0411 640 021
Email: omalleyfunerals@gmail.com
Address: PO BOX 32, 20 Beresford Ave,
Beverly Hills, NSW 2209
Website: omalleyfunerals.com.au
This Privacy Policy is effective as of 14 October 2024.